Home \ About Us \ How We Work
How We Work
Aged care is complex but your journey doesn't have to be. Our aged care navigation support guides you from your first enquiry with clarity and compassion. Every step is designed to empower you, make informed choices easier, and ensure the care you receive truly fits your needs.
From understanding your needs to connecting you with the right provider,
this is how we make the care journey personal and empowering:
1. Initial Consultation – Getting to Know You
Every journey starts with a conversation. We explore your priorities, preferences, and values so we understand what matters most to you. This shapes the care journey you want, from social interactions to privacy, independence, and lifestyle.
2. Personalised Guidance – Information & Support
We provide personalised guidance and support throughout the process. From helping you understand how different providers operate to offering tips to enhance your care journey, we ensure you feel confident, informed, and supported.
3. Finding the Right Fit – Searching for Care Options
We identify providers who meet your needs, values, and lifestyle. While we have a network of trusted, high-quality providers, we always prioritise the best match for you, even if that means recommending someone outside our usual network.
4. Presenting Your Options – Empowering Your Decision
We walk you through the services each provider offers, why they could be a good fit, and support you to feel empowered to make a choice that is the best fit for you.
5. Ongoing Support – Advocacy & Check-ins
We stay in touch for three months after placement, checking in regularly to resolve any challenges and ensure everything is running smoothly. This helps you settle in confidently and feel supported throughout your journey.
