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About Us
No one should have to navigate the complexity of care alone.
Whether it be aged care, medical care, or disability care, everyone deserves clarity, compassion and confidence when making life-changing decisions for themselves or someone they love.
That’s why we exist, to walk beside people through the uncertainty so they feel informed, supported and empowered every step of the way.
We do this by combining decades of experience in health and care services with a deeply personal, human-centred approach. Our team of experts listens first, then supports people to understand their options clearly. From aged care navigation to financial information, or finding the right medical specialist when it matters most, we bring clarity to complex systems and offer practical, personalised guidance.
We’re independent, transparent and committed to helping people explore every option, not just those within our network.
Whether you’re just starting to explore your options or already facing a major decision, we’re here to help.
Always on your side. Always putting you first.
Our Vision
To reimagine the care journey in Australia, where every Australian is empowered to confidently navigate care and make informed care decisions.
Our Mission
To be a trusted care journey partner, offering individualised support, clarity, and confidence.
The MCJ Way
We call our values The MCJ Way. It's how we show up for the people we support, and how we make sure every experience is grounded in consistent, quality care, every time.
Stay curious.
We keep learning so you get better support, tailored options, and solutions that actually fit.
Choose kindness.
You’re never just a number to us. We meet you with empathy, even when things are tough.
No jargon.
You won’t need a dictionary or a degree to understand your options. We make things simple and straightforward.
Act with purpose.
Everything we do is with your best outcome in mind. No shortcuts, no going through the motions.
Own it.
We do what we say we’ll do, and if something’s not right, we make it right.
We SUPPORT our clients with compassion, care, and integrity.
We INFORM our clients in an accessible, transparent way.
We EMPOWER our clients with the skills to confidently navigate their care journey.